Return to previous page

Privacy Policy

Privacy Policy – Harrier Vision Security Ltd
Last updated: 07 February 2026

Harrier Vision Security Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect personal data when you use our website, contact us, or when we provide security services.

1) Who we are (Data Controller)

Controller: Harrier Vision Security Ltd (Company No. 14186337)
Address: 24 Lennox Road, Gravesend, Kent, DA11 0EP
Email: info@harriervision.com
Phone: 0333 533 1337

2) What data we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, company name, email address, phone number, job title.

  • Enquiry details: site address/area, service requirements, messages and attachments you send us.

  • Technical data (website): IP address, device information, browser type, pages visited, approximate location, referral source.

  • Marketing preferences: whether you opt in/out of receiving marketing.

  • Operational service data: incident reports, patrol logs, access/attendance records, and where relevant CCTV footage and still images captured during service delivery.

3) How we use your data

We use personal data to:

  • Respond to enquiries and provide quotes/proposals.

  • Deliver and manage contracted services (including incident response and reporting).

  • Manage our relationship with customers and suppliers.

  • Improve our website and service quality.

  • Send service updates and (where you’ve agreed or it’s permitted) marketing communications.

  • Comply with legal obligations and protect our legal rights.

4) Lawful bases for processing (UK GDPR)

We rely on one or more of the following lawful bases:

  • Contract: to take steps at your request before entering a contract and to perform a contract.

  • Legitimate interests: to run our business, respond to enquiries, prevent crime, protect sites/assets, and improve services (balanced against your rights).

  • Legal obligation: where we must comply with law (e.g., accounting, regulatory requests).

  • Consent: for certain marketing and non-essential cookies/trackers (you can withdraw consent at any time).

5) CCTV and security operations

Where we deploy CCTV and security services:

  • In some situations we act as a data processor on behalf of a client (the client is the data controller). We will process data according to the client’s instructions and our contractual obligations.

  • In other situations (for example, where we determine the purposes of processing), we act as a data controller.

CCTV footage and related records may be used for security monitoring, incident investigation, evidence capture, and sharing with authorised parties such as clients, monitoring partners, insurers, legal advisers, and law enforcement where appropriate.

6) Who we share data with

We may share personal data with:

  • Service providers (e.g., website hosting, email, form/CRM providers, IT support).

  • Monitoring/response partners (e.g., alarm receiving/monitoring partners where applicable).

  • Professional advisers (accountants, insurers, solicitors).

  • Authorities (police or regulators) where required or appropriate.

We only share what is necessary and we expect recipients to protect your information.

7) Website forms and third-party tools

If you submit an enquiry via an embedded or linked form, your information may be processed by our form/CRM provider (for example, HubSpot).
These providers act as processors (or in some cases separate controllers) under their own terms and privacy policies.

8) Cookies and similar technologies

Our website uses cookies and similar technologies.

  • Strictly necessary cookies are used to make the site work.

  • Analytics/marketing cookies (if enabled) help us understand usage and improve marketing.

Where required by law, we will only place non-essential cookies with your consent, which you can manage through the cookie banner/settings.

9) Data retention

We keep personal data only as long as necessary for the purposes described above, including:

  • Enquiries/quotes: typically up to 12 months after last contact.

  • Contract/service records and incident reports: typically 5 years depending on contract and legal needs.

  • CCTV footage: typically retained for 30 days unless required longer for an investigation, claim, or legal matter.

10) International transfers

If any of our service providers store/process data outside the UK, we ensure appropriate safeguards are in place (such as the UK GDPR international transfer mechanisms) as required.

11) Your rights

You may have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion (where applicable).

  • Restrict or object to processing (especially where we rely on legitimate interests).

  • Data portability (in certain cases).

  • Withdraw consent (where processing is based on consent).

  • Complain to the UK supervisory authority, the Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the details in section 1.

12) Security

We use reasonable technical and organisational measures to protect personal data. No system is completely secure, but we work to prevent unauthorised access, loss, or misuse.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly.